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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) certification exam is designed to test the knowledge and skills of software testers in evaluating and improving the usability of software products. CTFL-UT exam is based on the ISTQB Foundation Level Syllabus and covers topics such as usability testing techniques, usability metrics, and usability evaluation methods.

ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Certification Exam is a globally recognized certification for professionals who specialize in usability testing. ISTQB Certified Tester-Foundation Level - Usability Testing certification exam is designed to assess the knowledge and skills of professionals in the field of usability testing, including those who work as testers, test analysts, and test managers.

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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Certification Exam is designed to test the candidates' knowledge and skills in usability testing. ISTQB Certified Tester-Foundation Level - Usability Testing certification is ideal for professionals who want to specialize in usability testing and improve their career prospects. It is also suitable for those who want to enhance their understanding of usability testing concepts and techniques.

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q38-Q43):

NEW QUESTION # 38
The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?

A. The report misses positive findings
B. The report misses a description of the evaluation method
C. The report makes use of usability jargon
D. The report is too long

Answer: B

Explanation:
A best practice in usability reporting (based on ISO/IEC 25062:2006 - Common Industry Format for usability test reports) is to include a clear description of the evaluation method used. This includes how the test was designed, how participants were selected, what tasks were performed, and under what conditions the test was conducted. This ensures the results are credible and reproducible. The provided structure omits this essential information. While the report length is not excessive and positive findings may or may not be present, the key missing component is the method description.
References:
ISO/IEC 25062:2006 - Common Industry Format for Usability Test Reports
Nielsen Norman Group: How to Write Usability Reports
Usability.gov: Reporting Usability Test Results
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NEW QUESTION # 39
What is a usability test task?

A. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
B. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
C. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
D. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time

Answer: D

Explanation:
A usability test task is a clearly defined activity that a participant is asked to perform during a usability test session. These tasks are typically created by the test designer or moderator and are designed to reflect realistic user goals (e.g., "Find and buy a product"). The purpose is to observe the participant's interaction with the system and identify usability issues. Option A describes a usability test script, not a task. Option C defines usability evaluation in general, and D refers to a session, not a specific task. Therefore, B is correct.
References:
* ISO 25062:2006 - Common Industry Format (CIF) for Usability Test Reports
* Nielsen Norman Group: Writing Effective Usability Tasks
* Usability.gov: Usability Test Task Design
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NEW QUESTION # 40
You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A. Accessibility Evaluation
B. Usability Review
C. User surveys
D. Usability testing

Answer: B

Explanation:
When actual users cannot be included, a usability review (often an expert or heuristic evaluation) is the most practical method. Trained evaluators examine the interface against usability principles and standards to identify potential issues. Surveys require user input, and usability testing cannot proceed without users.
Accessibility evaluation targets inclusivity for users with impairments, which is related but not a substitute for overall usability evaluation. Therefore, option A is the only valid method under these constraints.
References:
Nielsen Norman Group: Heuristic Evaluation
Usability.gov: Expert Reviews and Inspections
ISO 9241-110 - Usability Principles

NEW QUESTION # 41
In the last project, the usability tests substantially exceeded the budget of the test plan. Which quality control task could have been used to avoid this?

A. Check whether the usability test report conforms to the best practices
B. Check that the usability test plan has been properly reviewed
C. Check that findings are communicated to the stakeholders
D. Check consumed resources regularly and compare with the estimates

Answer: D

Explanation:
To prevent usability testing from exceeding budget, active monitoring and control of project resources are critical. The best practice is to regularly check consumed time, costs, and effort against the original estimates, allowing timely adjustments to scope or resources. This is a classic quality control practice aligned with ISO
9001 principles and standard project management methodologies. Option A relates to test preparation, option C concerns reporting and communication, and option D applies after test execution. Only option B deals directly with budget control during the test.
References:
* ISO 9001:2015 - Quality Management Systems
* ISTQB: Usability Testing Guidelines
* Nielsen Norman Group: Budgeting for Usability Testing
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NEW QUESTION # 42
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A. Visibility of system status
B. Help and documentation
C. Aesthetic and minimalist design
D. User control and freedom

Answer: D

Explanation:
The described issue violates the usability heuristic "User control and freedom," as defined by Jakob Nielsen.
This principle emphasizes that users should have the ability to undo and redo actions and navigate freely without being trapped in irreversible sequences. In the scenario, users are forced into the checkout process without a clear way to return or correct mistakes, except through the unreliable and disruptive back button.
This design flaw undermines user autonomy and can result in lost progress or frustration.
References:
Nielsen Norman Group: 10 Usability Heuristics for User Interface Design ISO 9241-110:2020 - Interaction Principles
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NEW QUESTION # 43
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